Frequently Asked Questions

Everything you need to know about Big Boy dining and merchandise.

How do I track my Big Boy merchandise order?

Once your order ships, you will receive an email with a tracking number. You can use this number on our carrier's website to monitor your delivery status.

Does Big Boy offer international shipping for apparel and gifts?

Currently, we only ship merchandise within the United States and Canada. We are working on expanding our shipping zones in the near future.

Can I use a Big Boy gift card for online merchandise purchases?

Physical gift cards purchased at our restaurant locations are currently valid for in-store dining only. Online merchandise requires payment via credit card or digital wallet.

What is your return policy for defective items?

If you receive a damaged or defective item, please contact our customer service team within 15 days of receipt for a full refund or exchange.

Are your food products shipped frozen or fresh?

Our signature sauces and dry mixes are shelf-stable. Any perishable food items are shipped in insulated packaging with dry ice to ensure they arrive at the proper temperature.

How can I find out about allergens in your menu items?

Detailed nutritional and allergen information is available on our 'Nutrition' page. We recommend guests with severe allergies consult with a manager when dining in-person.