Returns & Exchanges

At Big Boy Restaurant Group, we strive for 100% satisfaction with every order; however, due to the perishable nature of our food products, returns are handled with specific safety guidelines in mind. If your order is damaged or incorrect, please contact us within 24 hours of receipt to initiate a resolution.

Return Process

• 1.
  Contact Support

  Email our guest services team or call your local Big Boy location with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  For quality concerns or damaged goods, please attach a clear photo of the product and the packaging to your support request.

• 3.
  Verification Review

  Our team will review your claim against our freshness standards and confirm if your request is eligible for a refund or replacement.

• 4.
  Resolution Process

  Once approved, we will issue a credit to your original payment method or arrange for a fresh replacement to be prepared for pickup or delivery.